business coach

Episode 9: What if you don’t love your business?

What if you don’t love your business right now?

Running a business isn’t always sunshine and rainbows. It can be tough, especially if you’re a one-woman-band solopreneur doing everything yourself. If you’re finding yourself in dark times in your business, questioning what needs to change – or if you even want to stay in business – I have some free coaching for you.

In a few weeks, I’ll be celebrating 7 years in business, and it’s made me feel a little nostalgic. I’ve been thinking about when I started, how things have developed, and key things I remember.

One thing I do remember is asking my audience if there’s anything they’d like me to blog about back in 2015, and the first request I got was: What if I don’t love my business anymore? Do you have any advice or resources for when you just don’t love it?

I didn’t. But I wrote a blog, and offered some food for thought.

It was an interesting question for me because, at that stage, I had zero first hand experience of it. I was still in the falling-in-love stage with my business – and it had been such an incredible start. I hadn’t yet had dark days, difficult decisions, or the relentlessness that can sometimes set in.

But my clients had.

In fact, I had plenty of experience coaching and mentoring clients out of their dark moments, even in those early years. These days, I find clients are more likely to do preventative business coaching, but the vast majority look for my help when they’re not 100% happy with the way things have been going.

Of course, every client and situation is different. There are plenty of things that can derail us, take us down a path we didn’t choose, and make us fall out of love with our business.

Now, with several years’ more experience – and my own dark days to have navigated through – I have an updated version of the blog I wrote back in 2015.

How to fall back in love with your business

There are a lot of parallels between marriage and business – the longevity, the ups and downs, the give and take, the partnership. So it makes sense that there might be seasons of your business where you’re kind of… meh, or struggling through a difficult patch.

If we follow this metaphor for a little bit, you and your business might need some counselling, or to double down on date nights, or just a weekend away together. You might need to have a serious chat about what is working and what isn’t. You might even need some time apart to get some perspective.

These options are all available, and I invite you to think about what that might look like for you – metaphorically and in reality.

Here are some of my observations as a business coach:

1. Regain your balance with the workload

Apparently, in marriage counselling, the most-talked-about gripe is the division of labour, and I see that in my work with business owners, too. There is a LOT of work that goes into business, and in small business it often lands on one set of shoulders: yours.

So if you’re not feeling the love in your business right now, it might be time to review your workload. What do you hate doing? What’s draining you and your business? What can you just not do anymore, and what can you delegate? 

Here are some ideas:

  • Customer service – hire a VA to deal with customer enquiries. You CAN train them up, even if it means telling them what to say for the first month or so. But this can really shift your energy. Equally, if you’re answering the same questions over and over again, it might be time to create some FAQs for your website.
  • Product listings – again, find someone who can do this for you so that you can focus on the things you love.
  • Bookkeeping, stock takes, managing your social media accounts – all these are things you can get support with through VAs, online business managers, freelancers and more.
  • Automate – as well as finding humans to help you, you can find technology! Stop doing things manually when you can automate them. If you find yourself copying and pasting basically anything regularly, you can probably automate that.
  • Book a photographer – yes, photoshoots can be expensive. But they are also a huge time and energy drain! Unless you love doing them and have a great set up, I encourage you to find a photographer you can send this to.

Don’t let boring and tiresome tasks be the death of your business – and your creative passion. Get support and find ways to move forward.

2. Do what you actually love – and get paid for it

If your heart sinks when an order comes in for a particular product (or even all your products), you either need to put the price up or stop selling it.

When your products are priced too low, it’s easy to be filled with dread spending time making and/or packing the order. You’re working really hard, but you know it’s not really going to make a difference to your levels of success.

This is the time to put up your prices.

I’ve said it before and I’ll say it again: about 80% of new clients need to put their prices up by at least 20%.

Don’t overthink it, just put your prices up. (And go ahead and get on the waitlist for my updated Pricing for Profit course.)

Of course, there are some products that fill you with MEH, no matter how much you’re charging. That means it’s time to stop selling them. You might need to take some time to create something else that feels amazing – but don’t take too long over this. You could find that retiring your products is as easy as the click of a button.

Top tip: consider creating products that are more scalable, or even add in some passive income to your business.

3. Create more work-life balance

With less on your plate and more products (or services) that you actually love, you may need to create more work-life balance.

  • Take some time off
  • Give yourself a start time and an end time
  • Go down to a 4 day week
  • Stop multitasking
  • Book creativity into your diary

And of course there’s always the option to pivot completely

If making tweaks to your current business isn’t going to cut it (and you might like to play with that first), then there’s always the option to change your business, or even opt out of being your own boss altogether.

Sound like you? Here are some questions to reflect on:

  • What isn’t working for you right now?
  • What kind of business model are you drawn to?
  • What’s your true and current vision of success?
  • What are you inspired by creatively?
  • How would you like your work-life balance to look?

No matter what happens, I know that you are not served by staying in a business (or marriage) that’s no longer working. There are PLENTY of other options available to you.

Make sure you explore, reflect, and dig deep into how you could fall in love with what you do.

Loved this episode? I’d love to hear! Pop a comment below, rate in your favourite app, or DM me on IG: @thejennypace

The ONE thing to do to boost your marketing before Christmas

I don’t know if you knew this, but Christmas is coming up pretty soon. 

(Ha! If you’re a product-based business, you’re probably not thinking about much else, amiright?)

And, having worked with small creatives for 11 years, I know that mid-October is when things start to feel kind of… intense.

So I’m not here to give you a whole new marketing plan to implement, or loads more to do.

Yes, I’m obsessed with email marketing. Yes, I really hope you’ll join The Better Business Collective when it opens in January, where I teach email marketing for product businesses.

In the meantime, I have one teeny tiny request…

The ONE thing I want you to do to boost your email marketing for next year: make sure you’re enabling customers to opt in to marketing emails when they order with you this Christmas.

You don’t have to email them now. You don’t have to have a fancy welcome sequence.

All you need to do is have a checkbox that they can tick if they’re happy to receive offers and inspiration when they’re buying their Christmas gifts, decorations, treats and more.

Why is this step so important?

One of the things email marketing is great at is cultivating that loyal repeat customer base that’s just so valuable for small businesses. It’s easier and cheaper to retain a customer than acquire a new one, and having them on your email list makes it happen.

You’re focused on sales right now, sharing your Christmas products. I don’t want to distract you from that. This little step means you can keep generating sales, sharing your social media posts, but also know that you’re building an email list that you can use and enjoy next year. You’re welcome, future self.

And? It’s not going to take you very long. The majority of retail website providers make this really easy, and I’ve linked to a couple of tutorials below to help you get it done.

(If you’re feeling positive and motivated, there are a couple of bonus actions you can take, too.)

How to collect email addresses at checkout

Here are links to tutorials on some of the main ecommerce platforms my clients use. (Have I missed yours? Let me know and I’ll add it in!)

Don’t get overwhelmed with Email Service Providers

Because I don’t want you to get overwhelmed, at this stage, you don’t need to put your subscribers into Mailchimp or figure out your email service provider. (That’s the app or service you’ll use to actually send out your marketing emails.)

You just need to have permission to send emails in the future. This is the big opportunity at Christmas: you’re simply capturing the increased number of people buying from you.

Extra Credit

If you’ve got that fresh feeling and really want to go to town on building your email list, and getting sales through it this Christmas, here are a few ways you can jump on board the email marketing success train:

  • Choose an Email Service Provider (Mailchimp, Shopify marketing, Klaviyo and Convertkit are all good options) and make sure the subscribers are importing automatically
  • Create a “welcome sequence” – two or three emails that are sent out to your new subscribers after they join your list to tell them a bit more about who you are and how you make their lives better
  • Add a pop-up sign up box that appears when customers have been browsing for a little while
  • Send 4-6 email newsletters between now and Christmas, sharing your products, promoting your last order dates, and wishing your customers a merry Christmas
  • Encourage your social media followers to sign up to your newsletter list too

You might find my free cheat sheet handy – it includes 30 inspiring email subject lines to help you get that next email ready to go. Download it now.

So, without wanting to add loads to your to-do list (I usually like taking things OFF your to-do list!), I hope you’ll get permission to email your customers next year. You’ll thank me later.

How to decide if a course is really right for you

There are so many courses, coaches, and programs out there, and a lot of them offer incredible value, wisdom, and resources… For the people that truly need them.

So how do you decide whether a course is right for you, right now?

  1. It’s for you if… it solves a problem you’ve already identified.

I hope that you’ve already figured out the things holding you back. There are plenty of ways people can tell you about a problem you didn’t even know about, and then sell you the solution. Sometimes that’s helpful. Sometimes it’s not a problem you need to fix RIGHT NOW. 

I see a lot of people in the industry selling education about Facebook ads. But if you don’t have the budget, and don’t know what you’re trying to achieve or the wider strategy to support it, that course isn’t for you RIGHT NOW.

But you’ve probably identified a few things that you need to work on or need help with, and you can prioritise them first.

So if a course or coach is solving a problem you’ve already identified, go ahead and find out more! If you didn’t know about this problem, check in with yourself: is it really a priority for you right now?

  1. It’s for you if… you can afford it.

There are two factors to affordability.

The first is can you afford to pay for it right now? If you have the literal cash in your bank account at this very moment, great! Keep finding out more. If you don’t, and would consider putting this on a personal or business credit card, you need to be really, really confident that you’re going to get a return on your investment, and in the relatively short-term.

Because that’s part two: the ROI. I’m all for investing in your personal, professional, and business development. This is essential for growth. And sometimes gaining confidence and a positive feeling is worth the investment without any numbers on it, but let’s also give our brains the opportunity to do some maths.

To cover the cost of this course, coach, or program, what level of revenue would you need to bring in? For example, The Better Business Collective is £250 when you pay upfront. If you’re a product-based business (the core business type for The Collective) and you have a 25% profit margin on your products (the rate I recommend as a minimum), you need to make £1,000 in sales to cover the cost of the program.

Since The Better Business Collective is four months long, you’d need to make £1,000 over the course of four months to break even on the investment.

So when you look at the program and the resources offered, are they tools that will help you to make MORE THAN £1,000 on top of your normal turnover in that time frame? (I’m fairly confident that the email templates, marketing support, business review, and live workshops will bring in a lot more than that, just for the record…)

You can use this same calculation for any course, coach, or program.

  1. It’s for you if… you can commit to the time required.

It’s really easy to purchase a course and figure out when you’ll actually do it later. Read the sales page carefully. Does it have a clear estimate of how much time you’ll need to actually make use of the resources? If not, red flag! And if so, is that manageable for you?

For example, if you sign up for The Better Business Collective, I recommend having about an hour to 90 minutes a week available to work on the program materials and make the most of the community. That includes these monthly activities:

  • The monthly Game-Changing Success Ritual preparation (1 hour) and live call (1 hour)
  • Time to create your email and other marketing content (either on your own, or in an hour-long live workshop)
  • Getting support from me and the community each week in the focus and flow community posts

You might decide to take extra time to plan a photoshoot to support your marketing content, for example, or dive deeper into your Game-Changing Success Ritual preparation and analysis. But to really get the benefits of the resources, 60-90 minutes a week is ideal. (And yes, you can spend less time on it in December!)

  1. It’s for you if… it supports your learning style.

How many of us have signed up for a self-paced course and then never completed it? HAND UP. Me, too. It’s so easy to do, right?

And have you ever bought a course that’s 100% PDF reading, when you’re an audio or kinaesthetic learner? Chances are, you didn’t get as much out of that one.

If you get the most out of things that are live, look for resources with live workshops – great if you struggle with accountability or prioritising the work.

If you like to hear things said aloud rather than reading, look for courses and programs where there’s a video or audio version.

If you’re really visual, you’re going to work best with videos, well-designed PDFs and clear overviews.

If, like me, you’re a kinaesthetic learning (you learn by doing), look for resources that have checklists, step-by-step structures, and clear instructions.

I am OBSESSED with figuring out as much about ourselves as possible, so that we can make smart decisions. Whatever you know works for you, check in: does the course you’re considering have that?

(And yes, The Better Business Collective has self-paced options, live workshops, great PDFs, and clear step-by-steps. I’ve got you covered.)

  1. It’s for you if… you’re ready.

I know it sounds silly, because of course we all want more success and a better life and to feel happier, but making real progress and committing to sustainable growth (whether material, mental, emotional or spiritual) takes energy. It takes commitment. You have to be really ready.

You have to be ready to commit to yourself through the course or program. No matter how well it’s written or delivered or coached, if you don’t yet believe that you deserve more success (and the course doesn’t support you in that), there’s a chance you’ll self-sabotage and drop off the course.

So yes, be ready to do the course, but be ready to do the inner work, too. (Even better, find a course or coach or program who helps you do BOTH at the same time…)

And even if all the previous questions were a yes, even if all your logic says it’s the right thing, step back for a moment and ask your gut, ask your heart – and even your soul – are you really ready for this exact route into your future?

Listen closely. Then decide.

PS I hope this helps you figure out if The Better Business Collective is right for you. I hope you’ll, at least, check it out before the doors close on Monday 14 September.

optin-cup

Enter The Forge

Life's too damn short to chase someone else's definition of success. I'm here to give you the courage and tools to forge your own path.