Episode 5: 3 Essential Habits For Business Owners & Solopreneurs

No matter what stage of business you’re at, these three things will make a huge positive impact

After last week’s episode, where we talked about shifting your marketing energy, this week I’m sharing some practical, game-changing habits for you to do regularly in your business.

1. Checking your numbers regularly.

I see you, avoiding looking at your bank account, sales figures, tax return, and open rates. I know it’s vulnerable. I know it opens you up to feeling bad about your business, your ideas, and your self-worth. I’ve been there.

But it’s soooooo worth getting courageous on this one!

What you need to do: 

Here’s what I recommend: choose 5-10 key numbers you’re going to check each month, such as your turnover, your expenses, your profit margin, and a couple of key marketing numbers, like your email open rate or Instagram followers. Book a time in your calendar every month, and try to make it the same time and day, like the first Tuesday afternoon of the month.

Key action: 

Make it enjoyable! If that means ordering “I’m a proper business lady” brownies or going to a local coffee shop, do it. You could meet up with a business bestie, take the afternoon off afterwards, or get yourself all cosied up with a candle, some good music, and a pot of tea in the studio.

Why it helps: 

The reason checking your numbers regularly is a game-changer is that it gives you a whole load of accurate, up-to-date data on what’s working on your business, and what’s not. That data, in turn, helps you make smarter business decisions that are totally right for you.

2. Valuing your creative skills and talents

Hooooooo-eee. If I had a pound for every creative who undercharges, doesn’t value their own skills, or doesn’t prioritise their creative time, well, I would go on a nice fancy holiday!

You’ve been creative most of your life, and you’re pretty damn good at illustration / graphic design / sewing / [insert your own talent here]. So you wouldn’t pay someone else to create something like that for you – because you can do it yourself! But there are millions (billions?) of people across the globe who CAN’T create the way you can, but they want a home and life filled with creativity nonetheless.

The other part of not valuing your creativity is that you don’t prioritise creative playtime. Your creativity is your greatest asset. It’s the golden goose that will create income-generating designs for years to come. As long as you allow yourself to cultivate it and develop. If you can’t remember the last time you had time to brainstorm, play with ideas, go to an inspiring art gallery, it’s time for that to change.

What you need to do: 

First, check your pricing. Are you charging in a way that values your time, energy, and talents? Chances are, you’re not. (I typically tell 75% of new clients to put their prices up by 20%.) Plan a price increase and get courageous with it.

Key action: 

Book design time into your week or month. I’m not kidding! Regular time to play with ideas (without the pressure of creating the next bestseller) is a HUGE investment in the future of your business. Make it a regular habit now, and you’ll thank me later. (And please do – I like hearing it’s paid off!)

Why it’s important: 

Oh boy, this one’s not just important for you, it’s a whole movement; it’s important for society and our culture and our children and our future. Ultimately, this one’s a mindset shift, as well as actions to take. But shifting that perspective will allow you to continue building a business that is profitable, sustainable, and a powerful force for good in the world.

3. Prioritising your time (and your to-do list).

Did you notice both the first two points included adding some time to your calendar? That wasn’t a happy coincidence. Lots of creatives like going with the flow (me too!) and being in the mood to create (still me too), but we can also end up trying to do wayyyyyy too many things at once, without any of them paying off.

You can still have fun creative time (see above), but prioritising your time and to-do list is so worth doing, I’m tempted to march round right now and help you do it!

What to do: 

Choose three or so goals to focus on. That means you’re not trying to do a billion different projects all at once. Once you’ve set up your new website THEN you can get stuck into Facebook ads – just don’t do both at once! 

Key action: 

With your goals in mind, you can prioritise your to-do list on a daily or weekly basis, so that your time is spent doing urgent and important things that are really going to make a difference.

Why it’s important: 

When you focus and prioritise, it’s much easier to learn about what you’re working on, and do it well. If you’re just focusing on Instagram, rather than allllll the social channels, you can learn which hashtags work for you, you can get excited about creating content that people enjoy, and you can really get into the swing of making it work for you. Trying to juggle too many things leads to burnout, lack of enthusiasm, and big business disasters. 

Stop avoiding these three key things!

I’m not saying these are the only things you need to do in order to get that thriving, sustainable, and meaningful business. But they are things creatives commonly avoid (at various levels), but that really unlock potential.

So maybe you’ll just do one at a time, or maybe you’re ready to get going with all three. If you do get started, let me know so that I can cheer you on!

And if you’d like some help, I thoroughly recommend checking out The Better Business Collective, the membership group for makers and solopreneurs ready to strengthen their business from the inside out. Membership opens next month, and waitlisters will get a special bonus when it opens!

Episode 3: How To Share Your Products Online

But how do I actually talk about my products?

Today I’m sharing a really common theme among my clients and community members: how to share their products on social media and in email marketing in ways that don’t feel aggressive or sleazy.

You’re in business to enrich your customers’ lives with your products. They’re here to solve a problem, or add loads of beauty to people’s homes and lives. Your products aren’t any old tat – you’re making them because they matter!

So it’s vital that you’re sharing them.

We’re not taught to actively “sell” – and so it feels icky and pushy and inauthentic. I’m here to change that, to teach you things I wish you’d learnt 10 years ago.

Customers need to see your products, on average, 11 times to make a purchase.

Let me just say that again: ELEVEN.

Some customers will see it twice and purchase. Others will see something 100 times before they actually add to cart and checkout. So often, I see clients posting about something once and then assuming (hoping) that their customers will know all about it and remember it’s there when they want to buy it.

Nope. It doesn’t work like that. You have to keep showing your products, to show up when your customers need you.

Ideas for sharing your products

Before we dive into some ideas and inspiration, a couple of important things:

  1. Sometimes we have to be really explicit about what we want customers to do: buy now, we’ve got three left, it’s here. This is so helpful to our customers – and it feels like confidence, not arrogance.
  2. Other times, we use “Show Don’t Tell” as our guide. We let the product speak for itself through high quality content, so that customers are drawn in and can put their own spin on the product.

Let’s dive into some ideas:

  • Begin at the beginning: How did you design it? What was the inspiration for the product?
  • How it started / how it’s going
  • When and what your first order was
  • How you’ve updated the product over time with colours, options, etc

Customers love these stories! It’s a great way to talk through things on Instagram Stories, or in an email to your customers. You could even make a video or a Reel!

  • What you love about it, using language and descriptors that align with your brand values
  • “This really caught my eye / made me fall in love with it” – write this just how you would say it and add it to an Instagram caption!
  • Spell out the choices available: “You can get it in blue or green”

You don’t have to share every detail all at once – use different snippets and details over several different posts.

  • Use feedback and reviews of your products
  • Use screengrabs of comments and reviews as social proof
  • Ask customers if you can use their photos in your marketing so potential customers can see them in real-life scenarios
  • Share a customer story, especially for commissions and personalised products
  • Include different personalisation examples and inspiration
  • Show different ways the product can be used

Behind-the-scenes

  • What’s on your order table today?
  • Create a time-lapse of you making or packing up orders
  • Show the raw materials before you make them – and after!
  • Show how you wrap everything and box it up

Share your products often

My invitation for you is to grab a pen and paper and brainstorm the ways you want to share your products, the different features you want to highlight.

And then keep doing it!

Tag me @thejennypace on Instagram

Episode 2: How To Thrive In Business In 2021

I hope no-one listens to this podcast…

So you might have heard me say I hope no-one listens to this episode of the podcast. Obviously not really, please keep listening! But it’s because I hope you ARE thriving in 2021, and I hope that lockdown is ending and opening up opportunities for you.

I’m recorded this episode in early March, when we’re on the cusp of lockdown rules relaxing here in the UK. Schools are opening again, which is BIG for a lot of my clients, and non-essential shops are opening, too. Also helpful.

But – spoiler alert – I don’t have a crystal ball. So I don’t know how it’s going when you’re listening to this. By the time it goes out, things might have shifted so much that you’re just flying. In which case, I’m totally happy to have had this conversation with myself and my microphone!

That said, my intention is to share some of the ways of thinking about your business in these uncertain times so that you can survive but also go beyond that and thrive.

It’s relevant to 2021, but also business is uncertain, even when there isn’t a global pandemic, so these ideas will stay with you.

Before we do the HOW, let’s remind ourselves of the WHY

As a business coach for female founders, makers, and solopreneurs, it’s absolutely vital that I tell you: YOU DESERVE TO THRIVE.

Even in a pandemic.

Even when other people are struggling.

Even when there’s a redistribution going on.

It is NOT selfish to have a business that is running well, that is easy, that is profitable and abundant.

By working towards those things, you are putting yourself in a position where you can support others. Your financial security, your mental and physical health – they are essential to your ability to support your family and local community. They do NOT take away from anyone else’s happiness or security.

Even as things “return to normal” it’s important to remember that you’re allowed to thrive. Yes, more people have been shopping online, and that has been great for some of my clients. But that’s not guaranteed to stop. You’ve got your customers through this time, and research shows that people are loyal about things like that.

PLUS: WE NEED YOUR LIGHT

We need your creativity, your passion, your energy. There’s a reason people buy from you, and want your creations in their life. They give us joy, hope, entertainment, solutions, thoughtful gifts.

So this isn’t the time to shy away from thriving. No hustle required.

So how do we thrive?

Clarity #1: What’s your capacity?

First step, let’s be really clear on the time and energy you have available. This might be something you need to reassess weekly, for example with kids at home and when they’re back at school.

If you have school hours available, you can only plan for that. Do not expect yourself to function as if you had 60 hours a week available.

Consider how much time you need for orders and fulfilment, and allocate the rest of your time to marketing and business development. 

Your capacity may fluctuate.

Make a list of if this, then that:

  • If someone gets sick, then… I’ll turn off orders or extend lead times
  • If schools have to shut again, then… 
  • If the shop’s open, then… 
  • If weddings get the green light, then… I’ll kick into high gear for wedding marketing

So step one, be clear with yourself on your capacity.

Clarity #2: How do you light up people’s lives?

Customers love clarity. Be really clear on the value you offer and the light you bring. What do you REALLY help people with? Bit of colour? Positive messages? Entertainment? Sassy messages to send to loved ones who are still far away? Delicious treats to sneak past the kids?

DO NOT HIDE YOUR LIGHT UNDER A BUSHEL. Humility has its place, but you are doing good work in the world, and we need to know about it.

Have a think about how you’d finish these sentences:

  • I help people by… 
  • My products / creations are helpful because… 
  • I love it when my business… gives people a boost
  • I made this product because… 

And start pointing this out, sharing these messages in your marketing content.

Clarity #3: What’s on offer? How do customers get it?

Customers love clarity! Sharing a product on Instagram? Where can I buy it? Is it really easy to find? Is there a link? Please can I buy it from my phone while I’m juggling my entire life?

Do you send things direct?

Can I click and collect?

Do you do gift wrap?

How long will it take?

Do not be afraid to share these HELPFUL and CLEAR pieces of information over and over again. Use clear calls to action and help people bring more joy into their lives.

Next step: Planning ahead

The world is uncertain. I love options.

If you have a physical shop, run in-person events, or have anything that will be impacted by lockdown ending, create your marketing and messaging ahead of time.

If this, then that.

Think about the conditional things that will help you to create options for yourself.

Think: If my shop is opening on 12th April, my welcome back promotion will be… (not necessarily a discount). I’ll share this email, this IG post, this FB ad a week before. I’ll share these things the day before. I’ll share these things that first week. Done, pull them out when I need them.

And: If weddings get the go ahead, I’ll share this marketing content. I’ll put this on my homepage, I’ll run this competition, I’ll share these products. And if they don’t, I’ll do this instead to help my customers.

Perhaps this is you: If I book an in-person workshop, I’ll open it to my waitlist first. Actually, I can keep building my waitlist now, so I’ll share that once a week until I have a date. Then I’ll share with my waitlist via email – here’s that drafted. And then it’ll go to social media. Then I’ll reopen the waitlist for the next event.

Meet your customers where they are

As things open up more, keep in touch with what your customers need.

There may be a pull to go back to in-person markets and workshops. This will need reassurances and clarity.

Customers may need support with kids returning to school, perhaps anxieties will be high.

Maybe we’ll need some DIY help as budgets get leaner.

Weddings are going to happen, but perhaps still limited. Does that affect your customer? How can you help?

Holidays are going to be home. How does that help?

Could you help people throw end of lockdown parties? Make up for no birthdays.

Keep your eyes open for opportunities.

Keep in touch with what serves your customers, how you can make their lives easier and better. This is what helps YOU to do the work you love, to build the success that’s meaningful for you.

Keep your profit margins healthy

In order to thrive, you need to make money. 

We’re going to talk a lot about profitability on this podcast, so without opening up a can of worms, I’ll just say, check your prices, make sure you’re not discounting because you think you have to. You offer VALUE and BRILLIANCE. Keep the faith.

For families

For those homeschooling, I have zero parenting advice, other than to say that this pandemic has been a great welcome call to make sure what you’re spending your time on is worth it. Love it. Make money from it. Thrive.

So that’s it for today’s episode! Thanks for joining me. If you have a moment, it makes a huge difference if you can follow, subscribe, and review the podcast.

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Enter The Forge

Life's too damn short to chase someone else's definition of success. I'm here to give you the courage and tools to forge your own path.