Guest post: Betsy Benn on Christmas preparation

Betsy Benn profileBetsy Benn is the owner and designer at Besty Benn, a successful design studio specialising in personalised prints. When her personalised bus blinds launched on notonthehighstreet.com in 2010, her Christmas season (and business) reached new heady heights. Here, she shares what she’s learned about surviving (and thriving) at Christmas.

 

Christmas is coming!

Well technically, like tomorrow, it’s always coming when you are in retail. Even on Christmas Day, you’ll be thinking about next year’s range (unless you’re John Lewis, in which case you’ve been talking about each Christmas 18 months in advance!).

So why am I writing about it in September?

Because now is key planning time for our logistics so you might want to start thinking about yours too.

This will be Betsy Benn’s sixth Christmas, and in that time we’ve picked up a few key facts:

  1. Christmas happens on the same day every year, so you can plan for that (even if sometimes customers seem to forget that it’s coming)
  2. Life is a lot less stressful if you are not phoning around suppliers, desperately trying to source the most commonly used white envelopes that everyone else also suddenly needs.
  3. Your family will understand “petrol station gifts” once, possibly twice, but not forever. They are more important than your business, as are you, as you’ll both be around if the business isn’t one day. Look after yourselves the most in the high stress times.

So practically what does that mean?

Stock up and keep track

Well for us, it meant doing a big ol’, pretty list of the things we can’t run without. As a print business, of course that meant paper and ink primarily, but also everything we use for dispatch (tubes, bubble wrap, postage labels, etc). We stuck that pretty list on the wall, stock piled as much as we could, and checked levels every day in November and December. It almost became a religion! We print our own postage labels, and simple things like pre-printing 3000 of them meant we didn’t have to do it again in peak trading.

The big ol’, pretty list of the things we can’t run without
The big ol’, pretty list of the things we can’t run without

Then there’s the tech that we couldn’t operate without. Printers were serviced, laptops and computers had the once over from the tech clever hubby. If you don’t have a tech clever hubby, may I suggest you go and get one a bit sharpish. Hang out at Game Zone for a bit, I’m sure it’ll be easy.

Get a good team

But, most importantly, what about the people that you can’t operate without? In a small team, it can take just one person to be taken out of action (it is flu season after all) for you to be, well, screwed. And what if that person happens to be you?

Two years ago, our key admin person, who knew every process and did all the customer contact, was unexpectedly out for a week and then had a few days of random hours after that. This was late November and we were rushed off our feet. I admit I went into panic mode, I felt totally lost, and I had to go and have a bit of a stress cry in the loo for a few minutes! I soon realised, as much fun as it was sitting on a toilet seat in the dark, gently rocking, there were no tea and biccies within reach so I was going to have to leave eventually.

Everyone was waiting for me to decide what to do. I called a temp agency and they very quickly found an admin person that was free to start the next day. She was brilliant and still does a few odd hours for us to this day. Sure there was a lot she couldn’t do, but she picked up the easier tasks quickly meaning I didn’t have to do post when there were trickier things that needed my attention. It was expensive, but it was worth it for the relief, and it was only for a couple of weeks.

After that experience, we made it a priority in the business to not have all the knowledge on any particular thing in one person’s head. We can all do post and book it out, even if only one person does it day to day. We can all print, accept orders, book couriers, use every bit of kit. Things happen, people are fragile, and you need to have a contingency in place for how you cope.

If you rely on external suppliers, or outsource any part of your business, then talk to those people now too. We are currently contracting freelancers for all of November and December and understanding who else has what hours.  We rely on external framers, so we have chats about their capacity and how they will cope with the increased demands and what their last working and shipping dates are.

Plan your own Christmas

Finally, plan some of the best bits of Christmas, the family bits! We have three family birthdays in December too, so that’s an added bit of pressure right there! I know already that Lego will feature quite prominently, so that’s easy to buy now and save. Stocking fillers can also be bought well in advance, and I’m guessing some of our lovely colleagues in other small creative businesses would also love to have our early orders! Just don’t forget where you hide them.

Get Christmas presents planned and bought now!
Get Christmas presents planned and bought now!

Schedule some restorative down time now, when it feels remote. A night out at a comedy gig, a family Christmas event,  pay for it too if you can. You’ll be less likely to cancel it even if you are off your rocks crazy busy. You need it, you do. What are you doing all this for anyway if it’s not to have a better life for you and yours? Christmas is about love, actually, and you deserve not to miss out in the process of making it special for strangers!

Book in some food shopping deliveries now. Yes now. Waitrose are currently taking delivery bookings up to 29 November, so in the next month all the December ones will be ready. Make some delicious meals and freeze them for when life just becomes too hectic, or find some lovely “just cook” type meals that will nourish you in super quick time. Personally I overload on entertaining friends in September and October and they, lovely beings that they are, understand and reciprocate in November. And why not book a goodies delivery to the office, all the essentials, whatever yours are. It will be an amazing gift to yourselves.

However you plan for this festive season, start now. Once you start, you’ll feel more confident that you’ve got this, and that can only be a good feeling!

***

A note from Jenny: If you’re in need of support over Christmas, check out my Group Mentoring package, or get in touch to discuss one-off and one-to-one options. Let’s make this your best Christmas yet!

Here's the thing: a wedding vs a marriage

a weddingI have a client who is a wedding planner. Talented, creative, organised – she’s everything you could want as someone to help plan a very important day.

However, her greatest strength, I believe, is that one of her guiding principles is to value the marriage more than the wedding.

Working with her own clients, she explores what their relationship is like, and what they want their marriage to be like, in order to create a wedding day that is authentic to them, and that starts their journey as a married couple.

This, to me, is refreshing and brilliant.

I’m all about sustainability. I don’t find quick fixes or flashy short-term plans particularly enjoyable or satisfying – I’m much more about finding the long term goals and aims.

That’s not to say I don’t do short term or one-off – because I do, and this work with clients is often very valuable and enjoyable. But it’s because I use quick fixes to re-orientate towards sustainability and long term aims.

This analogy of wedding vs marriage can easily be applied to a small creative business.

Because both are important. The wedding (which could be a launch, re-launch, Christmas period etc.) sets you off on the right path. It declares your intention, celebrates something very important, and gathers people together. It creates something special, something symbolic, that will be looked back on and referred to as a wonderful, special, magical time.

But the wedding isn’t more important than the marriage. The marriage (day to day business life, the ongoing sustainability of your business) is how you live out your intentions. It includes the full range of life experiences – excitement, disappointment, vulnerability, starting afresh. A marriage requires daily attention, a million forgivenesses, and the commitment to learning, trying again, living by the principles you agreed on your wedding day.

Here’s the thing:

Are you living for a wedding or a marriage?

Did you expect your business-wedding (new website launch, new range launch, advertising) to change everything, to change the everyday of your business-marriage?

If you’re planning a re-launch, new product launch, or simply thinking about Christmas, consider what your principles for the long-term marriage are. How will you demonstrate them at your ‘wedding’?

What are your business-marriage principles and values? (Also, what are your actual marriage principles and values? Different, but connected.)

Are you living them every day? Is anything missing? Do you need a vow renewal with your business?

Ah, I do love a metaphor and analogy to get us thinking differently!

Suffice to say: build a business for the long term, with sustainability. Use any short term goals to work towards that.

(And yes, as always, I’m taking my own advice.)

Jx

PS I currently have a spot open for a weekly mentoring client, and space for one-off mentoring sessions, so if you need to edge back towards sustainability, or need help planning a business-wedding, please get in touch.

Here’s the thing: celebrate the end of summer with 20 minutes and £20

The summer months are a strange time of year for small businesses. Sales can be disrupted, unpredictable. Sometimes too many, catching you off guard, and sometimes there are too few, making it feel a bit like tumbleweeds are blowing around the internet.

It’s a time when we take on projects, trying to tackle things ‘over the summer’ and ‘before Christmas’, so our to-do lists are often fuller than they need to be, because we’re trying to cram in extra stuff.

And, if you have children (or your staff do), it can be chaos of the highest order. The pressure of balancing childcare with a business is precarious at the best of times, but summer holidays are particularly hard to handle. There’s guilt, too, just make things even more fun.

Perhaps, like many of my clients, you have a wild and raving inner landscape of guilt – for not working harder on your business, for not giving your children ‘enough’ time, for neglecting friends and family, for having a messy home.

Before we go any further, I just want you to put down the guilt.

The idea of the woman who does it all without even breaking a sweat is an illusion. Perfection is a myth. And you are superwoman for simply keeping going (and even if you want to just stop).

And I mean that for anyone reading, male or female, parent or not.

This week, as we come to the end of August, I thought it would be a good time to reflect on the summer and the year so far, to enjoy the final days of light, and to be really really kind to ourselves.

So, I’m asking you to give yourself 20 minutes and £20.

Now, I feel like I can already hear the gremlins creeping in. “She’s not talking about me.” “That’s nice for other people, but I couldn’t possibly.” “This is for her other readers.” “I can’t afford the time or the money.” “[derisive laugh]”

Well, listen here, gremlins! I know that you want to stay small and stressed, because you think that’s the way to safety. I know you love the idea of perfection, and that you think it’s achievable, and that it absolutely doesn’t include kindness or wholeness or rest.

To you, reader: you deserve 20 minutes of your own time and attention. You deserve (and can afford) £20 to spend on something purely for you. And if you’re wondering what “they” will think – partners, children, friends, family, colleagues – if they care for you, they’re going to know this is necessary and super good for you. Even if they don’t immediately like it or support it, they’ll see the difference afterwards. And if you don’t ask for 20 minutes and £20 from yourself, you don’t even let them show that it’s okay.

Let start with 20 minutes.

First, you need this to be 20 minutes all to yourself. Some of the suggestions below include a friend – this person needs to be someone who can absolutely cheer you on. There will be no children, no one who needs something for you, in these 20 minutes. Ask for someone to look after the kids.

You also need to remove distractions like email and social media. Put your phone in another room. Turn your metaphorical (or real) shop sign to ‘Closed’.

Start by closing your eyes and taking five full, deep breaths. You’re already letting go. Choose something that feels really nourishing, from this list, or your own inspiration:

  • Grab a pen and paper, and write down everything you’re grateful for, right now, in this moment.
  • Write yourself a love letter, including all the things you’ve done and all the things you love about yourself (flaws and all).
  • For parents, write down the moments you have shared with your children this summer. Note down the ways they’re growing up, and what you’re loving about them right now.
  • Meditate. Here’s an initial prompt. Then sit or lie quietly in a darkened room for the remaining 18 minutes. Allow thoughts to float away. Listen to your breathing. Let go.
  • Take a walk around your neighbourhood or home. Notice nature. Silently tell yourself what you like as you look around.
  • Listen to this TEDx Talk by Brene Brown.
  • Put some of your favourite music on, and just listen to it, possibly with dancing. Or play my meditation playlist and sit quietly.
  • Paint, draw or doodle – freely or with the intention to say thank you to the summer.
  • Take a bath. 20 minutes is actually plenty.
  • Read a magazine or (non-work) book for the absolute joy of it. (I’m currently re-reading Harry Potter. Hell, yes!)

Now that you’ve spent some quality time with yourself, it’s time to give yourself a gift. £20, spent wisely, can boost your happiness, and you can show yourself that you’re worth investing in and caring for. I’ve included some ideas below, but beware – choose something that feels really right, really nourishing, really you.

  • Get a bunch of your favourite flowers and put them in a favourite vase or around the home. A little vase on your bedside table – just, purely, for you – can be a lovely sight to wake up to. Bloom & Wild and Bunches are good online options.
  • Choose an aromatherapy oil blend to use throughout the day. Smells can be so uplifting! Try Neal’s Yard Remedies for good smelling things.
  • Similarly, a gorgeous scented candle can be a great way to add a little magic to your evenings (or your bath).
  • Take yourself out for lunch. Take a friend (a really, really good one, who’ll listen and laugh with ease), or take a book. Make it really delicious.
  • Order a takeaway. Again, delicious. And make it your choice. Do not defer to what your husband, child or bestie prefers. You. They can fend for themselves.
  • Get a really nice notebook that’s dedicated just for you – your thoughts, dreams, care.
  • Give yourself the gift of a great bath. You don’t have to spend a lot to add something new or something special. Epsom salts, bath oils, body scrubs – but make them something you really love.
  • Choose your favourite of these prints.
  • Get an encouraging talisman – a piece or jewellery or small token – that reminds you to take care of yourself. I love Soul Mantras and gave them to clients at Christmas.
  • Buy new socks. I know this sounds a bit random, but sometimes we neglect even the basics, so if you’ve been needing new socks (or, ahem, pants) for a while, choose some uplifting ones.
  • That magazine or book or DVD that could wait because it felt like an indulgence? Get it. Anticipate it. Enjoy it.
  • Give yourself the gift of organisation. A family planner. A wall planner. A meal planner.
  • Choose a delicious treat. A cake, macaroons (my current indulgence), artisan chocolates – whatever feels like it’s really going to hit the ‘mmmmm… delicious’ spot.

Here’s the thing:

These suggestions may not sound like much. Or they might sound like they’re asking the world, for not much return. But what I’m learning is that it’s not huge gestures that make a difference, it’s collecting moments dedicated to you.

I hope that you find 20 minutes of rest, support and care for yourself this weekend, and that you invest 20 quid in something that you love, and that lifts you up.

Report back – I’d love to hear what you choose.

With so much care for all the parts of you that are feeling tired and guilty,

Jx

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Notes of Encouragement

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