boundaries

Here's the thing: why I don't give advice (or write click-bait blog titles)

Hey friends. How are things in your part of the world? How’s September feeling so far? I would truly love to hear how things are for you – isn’t that why we’re here? For connection and support?

I’ve been a business mentor and coach for over three years. I started off using “mentor” because it seemed to fit the blend of professional consulting and the encouragement I offer. More recently, I’ve been describing myself as a coach, because coaching skills have become a bigger part of my repertoire.

Two years ago, I completed Tara Mohr’s excellent Playing Big Facilitator Training, and I’m about to embark on some more coaching training with the wonderful Randi Buckley.

Now, there are plenty of coaches out there for all sorts of different areas. Health, life, creativity – you name it, and you can probably find a coach for it.

The thing I love most about coaching, and why I’ve adopted it to describe my work, is because I am totally committed to the idea that I’m here to empower my clients, not tell them what to do. It’s the belief that there isn’t a one-size-fits-all answer to the majority of business challenges – at least not one that addresses our own unique situations.

Coaching is not advice-giving. 

In fact, I’m slightly allergic to advice. One my most hated things to see or receive? Unsolicited advice. It sparks all kinds of sarcasm in me! Because not only is this all about you, you’re not even thinking about me or what I really need.

Advice is what we (as the would-be advice giver) think is best. Even with the highest levels of empathy, advice is filtered through our unique and limited life experience. It doesn’t take into account all the things we don’t know about the situation, person or possibilities.

Often, advice also has the potential to be laden with “shoulds” and the expectation that someone trying to help now deserves us to follow through on their golden nuggets of advice. “Well, Sally told me to do that. She’ll be offended if I don’t at least try it.” Not helpful. Not empowering. (NB Sally isn’t a real person here.)

So I don’t give advice. I ask questions. I allow space to explore the situation. I offer support.

And I share experiences. This is subtly different to advice – and when I lead retreats and groups, it’s one I have to watch carefully. In business support circles, sharing experiences can be so valuable. “When I tried this, here’s what happened.” Positioning your experience like this makes it a piece of helpful information, but leaves the other person in total autonomy to make their own decision.

Sharing experience keeps it as your experience, not universal and unequivocal truth – which is often how advice is offered. You keep the other person free to choose the best decision for them.

It’s so easy to offer other people advice! Our care-giving nature wants to help.  Of course we do! Especially if we feel like we’ve really nailed a particular challenge. And I don’t want anyone to feel their experience isn’t valuable: it is so incredible helpful and supportive to hear others’ stories that shine the light ahead – people who’ve overcome problems similar to ours or are further ahead.

But let’s keep them as stories, not as foolproof blueprints for how others should run their businesses or lives.

Our culture is so prone to giving advice. And right now there’s a whole industry of bloggers offering tips and suggestions to help others – and the intention behind that is wonderful. But in my own online experience, I find it essential to have a high awareness for click-bait blog titles promising neat and tidy advice that’ll solve all my problems. Because honestly? There’s no possibility that they can dive into the subtleties of my experience. And so many posts I see use fear or scarcity to encourage readers to click through. There’s nothing like someone trying to convince me I have a problem I didn’t know about!

A recent example: “7 ways to have more boundaries between work and life.” Now, this is a topic I care about a lot. But there’s no way that there are only seven ways to develop healthy boundaries. And boundaries are so powerful and complex – in my experience – that a quick-fix list isn’t going to tackle the values, energy, practice, and self-worth it takes to tend to them.

Yes, these kinds of posts can be taken as inspiration. For sure! But I have to practice awareness when I come across them so that I’m not sucked into believing that the list (and advice) is comprehensive or appropriate for me.

Here’s my critical awareness checklist:

  • Does this post resonate with my experience?
  • Do the stories shared help me to understand my situation (or the situation of those I care about)?
  • Do I actually want the results this post is hoping to address?
  • What positive inspiration can I take from this?
  • Is there any fear, scarcity, manipulation or irrelevance I need to leave behind?

Here’s the thing: self-care around advice and online content

If you made it this far through the post, thank you! Thank you for listening and for giving your time to this post. I really appreciate it!

So what are the benefits to you? Well, I really want to share this idea that advice and feedback often tell us more about the person giving it than the person receiving it. In fact, Tara Mohr goes as far as to say that it only tells us about the person giving it. It’s always our choice whether we want to buy into their opinion.

(Meta moment: even as you read this post, you’re welcome to disagree with it or dismiss it if it doesn’t resonate with you!)

There is so much wisdom in the world, and the internet makes it more accessible. Hooray! But volume isn’t always the most helpful. Just because someone wrote a thing doesn’t mean it’s for me or going to help me. (And, most of the time, if there’s a click-bait, scarcity or fear based title, it’s already in the “nope” category for me.)

I’m learning to be more discerning about what I consume online so that I’m not feeding the depression or anxiety. It’s a practice – I have to remind myself every day. But today I offer this experience, and my opinion, to you too.

With love and much care

Jenny x

PS I’m planning to teach resilience and self-care around social media for business owners this October. There’s a teeny tiny bit of info here if you’re interested.

Here's the thing: saying no

how to say no by Jenny HydePre-S: Looking for the printable? Skip to the end. But come back to read more good stuff!

You know what I think? I think we’re all busy. I think we’re all trying to do lots of cool things. And I think there’s always opportunity to do more. There’s always another article to read, another email to answer, and another product to design (or blog post to write!).

And I believe this: We have to stop the glorification of busy.

We have to put things down. We have to change our minds and actively demonstrate to ourselves and others that “busy” doesn’t mean “successful”.

For our sanity, for our health, for our sustainability, we have to get comfortable with saying “no”.

Here’s what happens when I say yes when I really needed to say no:

I tell myself it’s not a big deal – I can just do the work or the favour and then it’ll be done. I’ll feel better about it and I’ll be helping someone.

I try to squeeze it in (whatever “it” is) but usually end up procrastinating or rolling it over to tomorrow or next week or similar.

I rush it, so I don’t do a good job.

I start to doubt my abilities. I worry about it when I’m in the shower or boiling the kettle (unlike when I’m doing work I’m fully invested in, which I can usually leave at my desk).

The client or friend or family member chases me. I feel bad and defensive and frustrated.

Resentment starts to build up and I get into black and white thinking (“I’m never going to do anything for them ever again. Look how ungrateful they are”) even if they’re just asking me to do what I said I’d do.

This is an extreme example of what happens, but it’s true. Do I end up feeling good? Occasionally. Do I add more stress to my life? Definitely. Does it benefit the other person? Possibly. But do they also get annoyed with me and wish they’d asked someone else? I imagine so.

Saying yes to stuff I can’t do or am not really invested in doesn’t serve me or anyone else.

But.

We’re nice and generous and we want to help. We don’t like letting people down. And of course there’s the “well, I have to say yes because I need the money / they’re family / I owe them” guilt and fear.

So how do we balance what’s best for us with others’ requests?

This is still a practice for me, but here are the things I’ve been working on:

  1. Get clear on your own priorities. I did this towards the end of last year, when there was just too much and I was pulled in a thousand directions. My priorities are: existing client work, marketing and developing Copper Boom, my family, my home, and my health. There are specifics within that, but it makes it very easy to see what I want to have time, energy and money for.
  2. Be clear that you’re going to start saying no to anything that doesn’t make the list. Once you have your list, you have a reference point. Something that you created in a calm moment, not the heat of the moment when you receive the email or the phone call and can get sideswiped by old habits.
  3. Share your “yes” list. This can be helpful with family, friends and staff members. If you’re going through a big change or finding that you’re overwhelmed, it can be really helpful to let loved ones and the people involved know upfront, before you start saying no to things you usually say yes to. (I’ve included some wording you can use below.)
  4. Start practicing AND understand that no is a complete sentence. We often think we have to justify saying no, but we don’t. We might put a “thank you” on the end, but we don’t have to apologise for not meeting someone’s expectations or give an excuse. Start practicing saying no in a way that feels comfortable to you, even to small things. (Again, more wording for you to practice with below).
  5. Let go of guilt. This one is an ongoing practice. Because we’ve been brought up and conditioned and generally expected to say yes to everything. Because fear and guilt sound the same, and are both trying to keep you safe in a very old-school sort of way. (“If you piss this person off, everyone in the whole world will be pissed off and you’ll never have a business or belong anywhere ever again.” They’re pretty extreme.) You might find physically shaking off guilt is helpful, when you’re feeling it. You might find it helpful to read some of the statements below. You might need to breathe through it and look back at your “yes” list to remind yourself that you’re really saying yes to those things.

It’s easy to write a list, and harder in practice. I know. But I hope that giving you some clear pointers helps to create clarity of thought.

I always find it helpful to think about the actual wording I’m going to say to people. It helps me to feel confident in dealing with requests off the cuff (like on a phone call or face to face), and like the “yes” list, I create them outside the heat of the moment, so I know I can trust them.

Here are some wording suggestions:

  • Thank you for thinking of me! This isn’t something I can commit to right now.
  • I need to consider my current schedule. Can I get back to you in a day / week?
  • I’m currently prioritising my business / family / health and can’t take on extra commitments for the foreseeable future.
  • No.
  • Thanks for your email. This isn’t a good fit for me. I hope you find someone else who can do the project justice. Good luck with it!
  • I’m not a specialist in ______ so this project isn’t something I can take on.
  • This isn’t an option for me.
  • I’d love to, but my priorities lie elsewhere right now.
  • I have to say no. Thank you for the opportunity.
  • Thanks for the suggestion. I’m not in a position to take it up.
  • That isn’t an option for us. (This one’s particularly good for staff, when you don’t want to say why.)
  • Thanks for the suggestion! I need to consider it in context of our other designs and what we’re trying to create. (For feedback on creative suggestions.)
  • That doesn’t fit with what I’m imagining. What I’d LOVE is _____.

Notice that these responses are short and sweet! It will feel awkward saying them (or writing them) at first, especially if you’re used to saying yes and/or explaining yourself. Know that they’re enough: short, sweet and respectful. No apologies for committing to yourself, and no excuses.

I also recommend that you don’t say “maybe later” if you don’t mean it. If you’re never going to say yes to something in a billion years, don’t give someone false hope.

Need a reminder somewhere you can see it? Download the free printable here!

I’m sending so much courage and love as you go forth and say no so that you can say more YES!

Until soon,

Jenny x

Further resources:

optin-cup

Enter The Forge

Life's too damn short to chase someone else's definition of success. I'm here to give you the courage and tools to forge your own path.