You’re not going to be making or dispatching any orders on 24th December, and customers are going to be done with their Christmas shopping. So why would you take the time to send an email to them?
Connection. Loyalty. Authenticity.
Building your brand, your marketing content, and your business isn’t about making the sale every single time.
In fact, taking the time to thank your customers for their support this year and wishing them a Merry Christmas demonstrates that you’re a thoughtful human being behind a lovely creative business.
And it doesn’t have to be long or complicated. It doesn’t need to take you hours or write it or set it up.
Here’s my quick-and-easy Christmas Eve newsletter content checklist:
- Subject line: Merry Christmas from {brand name}
- Headline: Thank you for being here
- Paragraph: Share your thanks for all their support and what it’s meant to you
- Photo: Include a photo of you in a Santa hat or some key Christmas products
- Sign off: Wish them a happy new year
Bonus points:
- Share a couple of fun stats, like how many baubles you’ve made this Christmas (this increases your authority and integrity as a business), and how many mince pies you’ve eaten so far (this makes you relatable as a human!)
- If you have a free printable colouring page or old blog post they might like to read, link to it
Keep it really simple
I know how things can go. You’ll read this and think “YES, Jenny’s right, I should send a Merry Christmas email, and I’ll create a fully animated stop-motion video for it, and then I’ll link it to some stupendous (but not currently planned or made) January sale and new product launch, and I’ll share a huge list of makers I want to recommend… Ooh, and I could create a whole new freebie too…”
NO.
Just draft and schedule a short and sweet email now using things you already have.
And feel free to let me know how good it feels to schedule something that’s going to have a big impact on your customer love.
